FAQ
ETHERAO | FAQ (Frequently Asked Questions)
DIMENSION 1: ARTIFACTS & ENERGY
Q: Are the gemstones used in ETHERAO artifacts natural? A: Yes. We only use 100% natural, high-frequency gemstones sourced ethically from around the globe. Because we use natural minerals, each piece is unique. Minor variations in texture, color, and internal structures (inclusions) are a testament to the stone's organic origin and its "Soul-Aligned" resonance.
Q: How do I choose the right artifact for my energy matrix? A: We recommend starting with our Energy Decoder (Aetheric Diagnostic) tool. By inputting your birth details, our algorithm—rooted in ancient Eastern logic—will identify your elemental imbalances and suggest specific artifacts to re-sync your frequency.
Q: Do I need to "cleanse" my crystals when they arrive? A: Every ETHERAO artifact undergoes a ritualistic resonance check and is delivered in a state of "Neutral Alignment." However, you are welcome to perform your own cleansing ritual (such as moonlight or sound bathing) to further bond with your new piece.
DIMENSION 2: DIGITAL ANALYSIS TOOLS
Q: What is the "Energy Decoder"? A: The Energy Decoder is our proprietary analysis tool that bridges the gap between ancient Bazi/Zodiac wisdom and modern energy science. It provides a deep-dive report into your personal bio-field, identifying your "Yong Shen" (Supportive Element) to help you navigate your life path with clarity.
Q: How accurate are the digital reports? A: Our reports are generated using refined algorithms derived from thousands of years of Eastern observations. While intended for personal growth and spiritual exploration, many users find the resonance to be strikingly accurate to their current life state.
DIMENSION 3: SHIPPING & LOGISTICS
Q: How long will it take for my artifact to reach me? A: Standard artifacts are processed within 3-5 business days. For bespoke hand-woven pieces (Daolume series), please allow 7-10 business days as these are crafted specifically for your pulse. International shipping typically takes 10-20 business days depending on your location.
Q: Do you ship worldwide? A: Yes, we provide sacred delivery to most regions globally. Shipping rates and estimated delivery times will be calculated at checkout.
DIMENSION 4: RETURNS & EXCHANGES
Q: What is your return policy? A: We offer a 15-day return policy for standard items in their original, unused condition. Please note that Custom/Personalized artifacts are Final Sale and cannot be returned unless there is a verifiable quality issue. Please refer to our Refund Policy for full details.
Q: My artifact arrived damaged. What should I do? A: Every shipment is treated as a "Sacred Delivery" with museum-grade protection. If damage occurs during transit, please email us at kevincent526@gmail.com within 48 hours of reception with photographic evidence, and we will make it right.